It ended up being a day of gratitude—the type that just jumps effortlessly to the forefront of both my mind and my emotions, both in the moment of its unfolding and, later, during the mental replay.
I booked three doctor’s appointments using a new insurance provider and because there were different levels of newness to the process for me, I perceived it as somewhat difficult in some parts and then that perception created hurdles going into it. But, ultimately, 1) it all got accomplished, 2) I recognize that my brain and my perception benefitted from the seeming challenge, and 3) I felt like I had signs of encouragement that helped me all along the way.
At one point, I almost gave in to not speaking up about something. I’d already made the appointment and had hung up despite feeling the inner nudge to give voice to a request. Well, a few minutes later, I called back. The phone rang and rang and rang. I’m talking the kind of prolonged ringing where, had this been the first time around, I might have thrown in the towel. But as it wasn’t the first time around, I held on to that towel, determined more than ever to follow through (Admittedly, at some point, I may have secretly prayed for the option of voicemail). Eventually, the receptionist picked up and I asked my question. She placed me on hold. Minutes later, she was back on to say they couldn’t carry out my request. I was disappointed. BUT at least I had asked, and that was much more important to me; giving voice to inner nudges, not swallowing my words when I can clearly sense that speaking up is the healthiest action step I can take.
The request had been could they get the paperwork from my last provider instead of my having to copy and paste the info (from a portal I thought they had access to), and then print it out and bring it with me? I don’t have a printer. I’d always printed from the library or at work. But due to the pandemic, those options weren’t available. Some time passed before I remembered there was a FedEx I’d seen on some of my walks. So, I copied and pasted the necessary information to a word doc, saved it to a USB and made my way to FedEx.
With the heavy snowfall from the last two days, navigating the streets was a bit of an obstacle course; how do I get to the other side of that mountain of snow; how deep exactly is that murky snow puddle? But I did it! And then the time spent at the FedEx was actually quite awesome! I had a wonderful interaction with Kevin W., the man who attended to me, and later with two of his supervisors. I enjoyed the exchange with Kevin W., so much so, that I stayed in the store until I’d finished putting through an online review of my experience with him. I’ve never done that before—given an online review of my interactions with a customer service representative while still in the store. But I'd enjoyed it so much :)
I added the exchange to my gratitude list for the day 😊